Return Policy

Returns and Exchanges

You or the recipient of an order may return an item that has been purchased from www.designforuse.com.au because you have changed your mind or are unhappy with a gift.

However, please note, this excludes the following items:

  • Sale Items
  • Seconds

If you return goods via Australia Post, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you have not returned the item.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Except where required by law, all returned products must be:

  1. Unused, unopened and in original condition
  2. Undamaged
  3. Returned within 30 days of delivery
  4. In a saleable condition upon return

Goods Damaged or Faulty on Delivery

Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card or as specified by the manufacturer.

In the event that you receive a defective or damaged product, we will refund the original product price, postage and handling fees and other fees via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item ( subject to availability) once we receive the return, at our cost.

 

Please note that all products that are found to be non-defective will incur the postage and handling fee of returning the item to Design for Use.